Our Commitment to You

Your trust and satisfaction are the cornerstones of our brand. We at Totapari are dedicated to providing you with a transparent, seamless, and fair shopping experience. We take great care in describing our products and ensuring their quality. Each product goes through multiple quality checks before it is shipped to you. This policy outlines our promises and procedures for shipping, returns, and exchanges. By placing an order on our website, you agree to these terms.

Shipping Policy

1. Order Processing & Dispatch:

• Please give us maximum 2-3 days to ship your order (within India)
• You will receive a shipping confirmation email with tracking details once your order is dispatched.

2. Domestic Shipping (Within India):

• Prepaid Orders: We offer FREE standard shipping on all prepaid orders across India.
• Cash on Delivery (COD): COD is available on orders above ₹1,000. A non-refundable COD handling fee of ₹200 will be applied at checkout.

3. International Shipping:

• We offer international shipping at a flat rate of ₹2,700.
• Prices are exclusive of any customs duties or local taxes.

4. Shipping Time:

• Orders within India: Usually delivered within 3-5 business days after dispatch.
• International Orders: Generally, it takes 15-20 days to reach the destination after dispatch.

Returns & Exchange Policy (For India Only)

We offer a straightforward return and exchange process for a ONE TIME exchange only. Please read the following conditions carefully.

1. Eligibility Window & Type of Return:

• For General Returns (e.g., changed your mind): We have a strict no-refund policy for personal preference. If approved, the resolution is a Store Credit Coupon. A request must be initiated within 3 days (72 hours) of delivery.
• For Defective or Incorrect Products: An exchange is offered only if the product is damaged, has a manufacturing defect, or if a wrong product is delivered. You must inform us within 24 hours of delivery.

2. Conditions for an Approved Return:

• Product Condition: The item must be in its original, unused, and untempered condition.
• Original Packaging: The item must be returned packed securely in its original packaging (box, pouch, tags, etc.).
• Warehouse Verification: All returned items are subject to inspection. Our team's decision on the exchange approval will be final.
• The Returns will only be accepted in original packing with invoice.

3. The Return & Exchange Process:

1. Step 1: Email us at orders@totapari.com within the required time. Your subject line must contain your Order Number. Please state the reason and attach photos and the mandatory unboxing video.
2. Step 2: Our team will review your request within 48 business hours.
3. Step 3: Once approved, we will arrange a chargeable reverse pickup.
4. Step 4: Once the product passes our quality check, we will process your store credit or replacement.

4. Non-Eligible Items:

• Products purchased during a sale or promotion are not eligible for general returns.
• Custom-made pieces and items on sale are considered final sale.

Return Resolution & Store Credit

• For General Returns: The approved resolution is a Store Credit Coupon, less any pickup and packaging costs.
• For Defective/Incorrect Products: The approved resolution is a free replacement of the product.
• Store Credit: The coupon will be valid for a lifetime with no expiration date.

Lifetime Repair Policy

We offer a lifetime repair policy for accessories purchased from our website. The service may be subject to a minimal fee and applicable shipping charges.

Product Information & Disclaimer

• Photographs and Colours: We take pictures in natural light, but colours may differ slightly based on your screen's settings.
• Handcrafted Nature: Most products are handcrafted, and slight variations are a natural part of the process, not a defect.
• Customer Responsibility: Please check all information (size, length, etc.) before placing your order.

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